Terms of Service

Royal Scents Berlin

Last updated: 14.09.2026

Overview

Welcome to Royal Scents Berlin! The terms "we", "us" and "our" refer to Royal Scents Berlin. Royal Scents Berlin operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated fragrance-shopping experience (the "Services"). Royal Scents Berlin is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights, including your statutory right of withdrawal and warranty rights.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services. Nothing in these Terms affects your statutory rights as a consumer under German or EU law, which take precedence over any conflicting provision below.

Section 1 — Access and Account

By agreeing to these Terms, you represent that you are at least 18 years old, or have otherwise reached the age of legal majority in your country of residence, and that you have given consent for any minor dependents to use the Services on devices you own or manage.

To use the Services — including browsing our store or purchasing products — you may be asked to provide information such as your e-mail address, billing, payment, and shipping details. You represent that all information you provide is correct, current, and complete, and that you have the right to provide it.

You are solely responsible for the security of your account credentials and for all activity on your account. You may not transfer, sell, or license your account to any other person.

Section 2 — Our Products

We make every effort to represent our fragrance products accurately, including scent descriptions, bottle images, and packaging. However, minor variations in colour, packaging, or batch presentation may occur due to display settings, production batches, or supplier changes, and product images are for illustrative purposes. This does not affect your statutory right to receive goods that conform to their contractual description under Directive (EU) 2019/771.

Product descriptions are subject to change at any time. We reserve the right to discontinue any product or limit quantities offered to any person, region, or jurisdiction, provided this does not affect orders already accepted.

Section 3 — Orders

Placing an order constitutes a binding offer to purchase. We will acknowledge receipt of your order without undue delay by electronic means (for example, an automatic confirmation e-mail); this acknowledgement does not by itself constitute our acceptance of your offer. A contract is only concluded once we confirm acceptance of your order or dispatch the goods, whichever occurs first.

Please review your order carefully before submitting, as we may be unable to accommodate changes once a contract is concluded. If we decline, amend, or cancel an order, we will notify you using the contact details provided at checkout.

Your purchases are subject to return, withdrawal, and refund solely in accordance with our Return and Refund Policy, which includes your statutory 14-day right of withdrawal and the hygiene-seal exception applicable to opened fragrance products.

You represent that your purchases are for personal or household use and not for commercial resale or export, unless otherwise agreed with us in writing.

Section 4 — Prices and Billing

All prices displayed include statutory German VAT, unless otherwise stated. Delivery costs, where applicable, are shown clearly before you complete your order. Prices, discounts, and promotions may change at any time; the price applicable to your order is the price shown at the time you place it, as confirmed in your order confirmation.

For deliveries outside the EU, you may be responsible for import duties, customs charges, or local taxes levied by the destination country; these are outside our control and are your responsibility.

You agree to provide accurate and current payment and billing information and to promptly update it as needed. You confirm that any payment method you use is one you are authorised to use, and that charges incurred will be honoured by your payment provider.

Section 5 — Shipping and Delivery

Delivery times stated at checkout are estimates and not guaranteed; we are not liable for delays caused by the carrier, customs processing, or other circumstances outside our reasonable control, except where mandatory law provides otherwise.

[Note: unlike US-style templates, EU consumer law places risk of loss with the seller until delivery — this must not be altered.] For consumer purchases, the risk of accidental loss or damage to goods passes to you only once you, or a third party nominated by you (other than the carrier), take physical possession of the goods, in accordance with Article 20 of Directive 2011/83/EU. If you have instructed a carrier not offered by us to collect the goods, risk passes on handover to that carrier.

Section 6 — Intellectual Property

Our Services, including trademarks, brand names, text, images, graphics, product photography, and their selection and arrangement, are owned by Royal Scents Berlin, its affiliates, or licensors, and are protected under German, EU, and international copyright, trademark, and related intellectual property laws.

These Terms permit personal, non-commercial use of the Services only. You must not reproduce, distribute, modify, publicly display, republish, or otherwise exploit any material from the Services without our prior written consent. All rights not expressly granted are reserved. Shopify's name, logo, and related marks remain the property of Shopify.

Section 7 — Optional Tools

You may be given access to tools provided by third parties as part of the Services, which we do not control or monitor. Such tools are provided "as is" and "as available," without warranty, to the extent permitted by law. Your use of any optional third-party tool is at your own risk, and you should review that provider's own terms.

Section 8 — Third-Party Links

The Services may contain links to third-party websites or content that we do not control and are not responsible for evaluating. Accessing third-party sites is at your own risk. Please review the third party's own policies before transacting with them. Nothing in this section limits any liability that cannot be excluded under mandatory law.

Section 9 — Relationship with Shopify

[NOTE TO MERCHANT: This section accurately characterises Shopify's relationship with your store and should not be removed or modified.]

Royal Scents Berlin is powered by Shopify, which enables us to provide the Services to you. Any sales you make through our Store are made directly with Royal Scents Berlin. Shopify is not responsible for any aspect of the sales relationship between you and us, including injury, damage, or loss resulting from purchased products, except to the extent required by mandatory law.

Section 10 — Privacy Policy and GDPR

All personal data we collect through the Services is processed in accordance with the EU General Data Protection Regulation (GDPR), applicable German data protection law (BDSG), and our Privacy Policy, which sets out the legal bases and purposes of processing and your rights — including access, rectification, erasure, restriction, data portability, and objection — as well as your right to lodge a complaint with a supervisory authority.

Because the Services are hosted by Shopify, Shopify also processes certain personal data as our processor in order to provide the Services; details are set out in our Privacy Policy and Shopify's own privacy documentation.

Section 11 — Feedback

If you submit ideas, suggestions, reviews, or other content ("Feedback"), you grant us a worldwide, royalty-free licence to use, reproduce, and publish such Feedback for any purpose connected with operating and promoting the Services. You confirm you have the right to submit the Feedback and that it will not infringe any third party's rights or contain unlawful content. We are under no obligation to keep Feedback confidential, compensate you for it, or respond to it, but may remove Feedback we consider unlawful or inappropriate.

Section 12 — Errors, Inaccuracies, and Omissions

Information on the Services may occasionally contain typographical errors or inaccuracies relating to product descriptions, pricing, or availability. We reserve the right to correct such errors and to update information at any time, without this affecting orders already validly concluded under Section 3.

Section 13 — Prohibited Uses

You may use the Services for lawful purposes only. You must not: use the Services in breach of applicable national, EU, or local law; infringe our or others' intellectual property rights; harass, defame, or harm others; transmit false or misleading information, spam, or malicious code; impersonate any person or entity; or use automated tools (including scraping or AI agents) to access the Services except as permitted under Section 14. We may suspend or terminate accounts that breach this section.

Section 14 — Agents

This section applies if you deploy any autonomous or semi-autonomous software ("Agent") to interact with the Services. Any such Agent must: identify itself as an Agent in its request headers (e.g., "Agent/[agent name]"); not conceal that it is automated or attempt to bypass CAPTCHAs or bot-detection measures; respond truthfully to any prompt asking whether it is human or automated; and comply with any technical restriction we apply to Agent access. We may block or limit Agent access to the Services at our discretion.

Section 15 — Termination

We may terminate this agreement or your access to the Services where you materially breach these Terms, subject to applicable law; you remain liable for amounts due up to the date of termination. Provisions which by their nature should survive termination — including Intellectual Property, Feedback, Disclaimer, Limitation of Liability, Indemnification, Governing Law, and Privacy — continue to apply.

Section 16 — Disclaimer of Warranties

The information presented on the Services is provided for general information purposes, and we do not guarantee its completeness or accuracy. Except as required by mandatory law, and without prejudice to your statutory warranty (conformity) rights under §§ 434 et seq. BGB and Directive (EU) 2019/771 — set out in our Return and Refund Policy — the Services themselves (as distinct from the physical goods sold to you) are provided on an "as is" and "as available" basis, without further warranties, to the extent legally permitted. Nothing in this section limits our liability for the conformity of goods, our liability under the German Product Liability Act (Produkthaftungsgesetz), or any other liability that cannot lawfully be excluded.

Section 17 — Limitation of Liability

[NOTE TO MERCHANT: This clause is written to remain enforceable under German AGB law (§§ 307–309 BGB); a blanket US-style liability waiver is void against German/EU consumers and should not be substituted.]

To the extent permitted by law, our liability for damages arising from ordinary negligence is limited to the foreseeable, typical damage for contracts of this kind, and only where we have breached a material contractual obligation (a duty whose fulfilment is essential to the contract and on which you may reasonably rely). This limitation does not apply to: damages resulting from injury to life, body, or health; liability under the Product Liability Act; liability for intent or gross negligence; or any other liability that cannot be limited under mandatory law. Beyond this, liability for indirect damages, lost profits, or lost savings is excluded to the extent legally permissible.

Section 18 — Indemnification

You agree to indemnify us against losses, damages, and reasonable legal costs arising from your breach of these Terms, your violation of applicable law, or your infringement of a third party's rights in connection with your use of the Services, except to the extent such losses result from our own fault. We will notify you of any relevant claim and cooperate on its defence in good faith.

Section 19 — Severability

If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

Section 20 — Waiver; Entire Agreement; Interpretation

Our failure to enforce any right or provision does not constitute a waiver of it. These Terms, together with any referenced policies, constitute the entire agreement between you and us regarding the Services, superseding prior agreements or communications on the same subject.

[NOTE TO MERCHANT: under § 305c(2) BGB, ambiguities in standard terms must always be interpreted in the customer's favour — a "no contra proferentem" clause, as sometimes seen in US templates, is invalid here and has been omitted accordingly.] Any ambiguity in these Terms will be resolved in the manner most favourable to you as the consumer.

Section 21 — Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations, provided this does not disadvantage your statutory rights as a consumer.

Section 22 — Governing Law, Jurisdiction, and Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection afforded by any mandatory provisions of the law of your country of habitual residence.

Disputes shall be subject to the jurisdiction of the courts of Berlin, Germany, save that, under Regulation (EU) No 1215/2012 (Brussels Ia), consumers may also bring proceedings before the courts of their own country of residence, and may be sued only in those courts.

[Mandatory EU disclosure — do not remove:] The European Commission provides a platform for online dispute resolution (ODR), accessible at https://ec.europa.eu/consumers/odr. [We are / are not] willing to participate in dispute resolution proceedings before a German consumer arbitration board (Verbraucherschlichtungsstelle) under the Consumer Dispute Resolution Act (VSBG) — state your actual position here.

Section 23 — Headings

Headings are included for convenience only and do not affect the interpretation of these Terms.

Section 24 — Changes to These Terms

We may update these Terms from time to time by posting the revised version on this page and updating the "Last updated" date. Material changes will be notified to you in accordance with applicable law. Changes apply prospectively only and will not affect orders placed before the change takes effect. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

Section 25 — Contact Information / Legal Notice

Questions about these Terms should be sent to us at contact@royalscentsberlin.com.

Royal Scents Berlin
Im HermannQuartier, Hermannstraße 158, 12051 Berlin
+4917684551706
[Commercial Register Number, if applicable] [VAT ID / Ust-IdNr.]

[NOTE TO MERCHANT: German law (§ 5 Digitale-Dienste-Gesetz, formerly TMG) requires a separate, easily accessible "Impressum" (legal notice) page with your full legal name, address, contact details, register entry, and VAT ID — these Terms alone do not satisfy that requirement. Publish an Impressum page in addition to this document.]