الشحن
Shipping Policy
Royal Scents Berlin
Last updated: 16.09.2026
1. Scope
This Shipping Policy explains how we process, package, and deliver orders placed through the Royal Scents Berlin online store, for deliveries within Germany, the wider European Union, and internationally. It should be read together with our Return and Refund Policy [LINK] and Terms of Service [LINK].
2. Order Processing Time
Orders are typically processed and dispatched within [1–2 business days] of payment confirmation, excluding weekends and German public holidays. During peak periods (e.g., seasonal sales), processing may take slightly longer; we will notify you of any significant delay by e-mail.
3. Shipping Destinations and Estimated Delivery Times
We currently ship to the following zones:
| Zone | Estimated Delivery Time (after dispatch) |
|---|---|
| Germany (domestic) | [1–3 business days] |
| European Union | [3–7 business days] |
| International (rest of world) | [7–14 business days], subject to Section 6 |
Delivery times are estimates provided by our shipping carriers and are not guaranteed. They exclude processing time and any delay caused by customs clearance.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order weight, and chosen shipping method, and are shown before you complete your purchase. We offer free standard shipping within Germany/the EU on orders over €55. Prices for deliveries within the EU already include applicable VAT; no additional VAT is charged upon delivery within the EU.
5. Important Notice for Fragrance Products — Dangerous Goods Classification
[NOTE TO MERCHANT: do not remove — this section reflects a genuine regulatory constraint on shipping perfume.]
Many fragrance products contain alcohol (ethanol) and are classified as flammable liquids (UN 1266 — Perfumery Products) under international dangerous goods regulations, including the European Agreement Concerning the International Carriage of Dangerous Goods by Road (ADR), the IATA Dangerous Goods Regulations for air transport, and the IMDG Code for sea transport. Where applicable, this also covers aerosol/spray dispensers (UN 1950).
As a result:
- We package and label all fragrance shipments in accordance with the "Limited Quantity" (LQ) exemptions permitted under the applicable regulations, where our order sizes and packaging qualify.
- Some shipping methods, carriers, or destinations — particularly certain air-freight lanes — may restrict or refuse shipments of flammable liquids above certain volumes, or may not accept them at all. Where this applies, we will use ground or sea transport instead, which may extend delivery times shown in Section 3.
- We are unable to ship fragrance products to P.O. boxes, military postal addresses (e.g., APO/FPO), or any address type that a carrier's dangerous goods rules exclude.
- We reserve the right to limit the quantity of fragrance products per order or per shipment where required by carrier or regulatory limits.
6. Customs, Duties, and Import Restrictions (International Orders)
For orders shipped outside the European Union, your order may be subject to import duties, taxes, or customs clearance fees imposed by the destination country. These charges are determined by your local customs authority, are not included in our prices or shipping fees, and are your responsibility as the importer of record.
Some countries restrict or prohibit the importation of alcohol-based cosmetic and fragrance products, independent of the carrier restrictions described in Section 5. We recommend that you check your country's import regulations for alcohol-based fragrance products before placing an international order. We are not responsible for shipments delayed, seized, returned, or destroyed by customs authorities due to import restrictions in the destination country, and in such cases the cost of return shipping or destruction may be deducted from any refund due.
7. Risk of Loss and Delivery
In accordance with Article 20 of Directive 2011/83/EU, risk of accidental loss or damage to your order passes to you only once you, or a third party nominated by you (other than the carrier), take physical possession of the goods — not upon handover to the carrier. If you arrange your own courier to collect the goods from us, risk passes at that handover instead.
8. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation e-mail with tracking information, where available for your chosen shipping method. Please allow up to [24 hours] for tracking information to update after dispatch.
9. Incorrect or Incomplete Addresses
Please ensure your delivery address is complete and accurate at checkout. We are not liable for delays, additional costs, or non-delivery resulting from an incorrect or incomplete address provided by you. If a package is returned to us due to an undeliverable address, we will contact you to arrange redelivery, and additional shipping costs may apply.
10. Lost, Delayed, or Damaged Shipments
If your order has not arrived within the estimated delivery window, or arrives damaged, please contact us at [Business E-mail Address] with your order number within [14 days] of the expected delivery date, so that we can investigate with the carrier and, where appropriate, arrange a replacement or refund in accordance with our Return and Refund Policy [LINK]. This does not affect your statutory warranty rights.
11. Returns and the Right of Withdrawal
Information on returning your order, including the 14-day statutory right of withdrawal and the hygiene-seal exception applicable to opened fragrance products, is set out in full in our Return and Refund Policy [LINK].
12. Contact Information
Royal Scents Berlin
Im HermannQuartier, Hermannstraße 158, 12051 Berlin
contact@royalscentsberlin.com
+4917684551706